We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano (@cvetrano).  This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. Now, leading the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing. Hosted by Khoros Oracle and Business Value Consultant Jake Roadhouse, so you know it’s going to be quite the conversation. So sit back and enjoy the show. Here’s a sneak peek into the discussion: Finding a passion for engagement in unexpected places What goes into actually 'caring' about Customer Experience Why Community makes perfect sense to 'operationally' help a business How has Lyft evolved to accommodate Social in their business  Lyft's innovative 'Bike Angels' program, and more! To hear more interviews like this one, subscribe to Titans of Customer Engagement on your favorite podcast platform to hear more interviews like this one.  Apple Podcasts Spotify Amazon Google Podcasts ... View more