Recent Content
Share your super user program
Dear fellow titans, I'm inspired by the last roundtable about our super user programmes. I would like to have more insights and examples of other communities. Let's share our programmes so we could learn from each other! I will kick off. What is your community called? Please share your link Do you have super users (SU) and how do you call them? How many SU do you have? What are the criteria? What are the perks? What do you organize for them? (events, calls) About our community What is your community called? Please share your link Ziggo Community - Alles over het T.E.A.M. - Ziggo Community Do you have super users (SU) and how do you call them? We have a private group and we call them T.E.A.M. - members. Every letter stands for a characteristic to show who they are. In the past we got a lot of negative comments about the word 'super', so we tried to avoid it. How many SU do you have? Usually we have between 10 and 13. We add someone maybe once a year. What are the criteria? Registered more than 6 months and being an active user, gives constructive feedback, likes to help others, knowledge about products of Ziggo (Dutch telco) What are the perks? Priority in joining producttestes, a biweekly call with the Ziggo moderator team, events, private discussion group, ability to mark solutionsSo Long, and Thanks for All the Fish
It's been a fun adventure friends. After 8 years of Khoros being my life, my time is unfortunately coming to an end. Upwork has decided to close down our Community and Academy entirely, with the lights going out on 12/13 (Much of it is already hidden/closed, as 95% of the team is already gone). This place has been a huge portion of my daily life, so felt I had to say goodbye. With that said, I have a large team from engineers, moderators, instructional designers and more looking for roles. If anyone is looking for anyone, please hit me up. Want the most amazing LMS built directly on top of Khoros? These guys can do it. It pains me so much to know all of the cool tech we built over the past few years is going to get lost. I would love to find a few of these folks a home. Endless examples of the amazing performance of this team has been posted by me throughout the years on here, I am happy to provide endless references to what this team has been able to do in just a few short years. 🐟
Error while fetching products data using graphql query
I am trying to fetch products related data but getting below mentioned error. Graphql: query MyQuery { products { edges { node { name description id } } } } Error: { "errors": [ { "message": "The field at path '/products' was declared as a non null type, but the code involved in retrieving data has wrongly returned a null value. The graphql specification requires that the parent field be set to null, or if that is non nullable that it bubble up null to its parent and so on. The non-nullable type is 'ProductConnection' within parent type 'Query'", "path": [ "products" ], "extensions": { "classification": "NullValueInNonNullableField" } } ], "data": null } Can someone please help me out here ? ThanksUsing LiQL or SQL on Aurora instead of GraphQL?
We had an LiQL query we were using for years to surface community posts on our help center, and following the move to Aurora we need to update this to GraphQL. However, the developers on that team would prefer SQL/LiQL as their system is not set up for GraphQL. Is it possible to still use LiQL or SQL queries while on Aurora?Aurora: Comments and replies to posts
Replies and comments spark excitement and lead to more engagement on content because they can transform a static piece of content into an interactive conversation with peers and other experts.. Threaded comments and replies help visualise the hierarchy of different conversations that can splinter off from the main topic. This article covers: an example of commenting on topics managing Comments withnotifications and sorting the order of comments and replies Members can engage with published posts by giving Likes and commenting on them. Let's take an example of commenting on a knowledge base article. Comments on blogs, events and ideas, and replies on forums follow the same process. 8 STEPS 1. Scroll down on the article you want to comment on 2. Click Comment 3. Or scroll down and directly comment on the comment box available. 4. Type a comment 5. Click Reply 6. Your comment is posted. 7. You can also comment on another comment. 8. That's it. You're done. Here's an interactive tutorial ** Best experienced in Full Screen (click the icon in the top right corner before you begin) ** https://www.iorad.com/player/2051688/comment-on-articles-and-posts You can view all the comments based on its recency and likes received. You can also reply to comments in a threaded fashion and give Likes Managing Comments Community is a place where a lot of conversations pour in from different sources. It becomes necessary to keep the community clean, maintain relevance of topics being discussed, and have a healthy engagement. There are several options with which you can manage comments or replies to forum discussions, Blogs posts, and KB articles. The availability of these options are based on member permissions. Note: By default, members who comment or reply on a piece of content (Forum discussion, blog post, idea, or KB article) will automatically follow that piece of content. Members must have Manage comments on any post and Manage comments on own post permissions to edit and delete comments or replies to the post. As an Admin or moderator you can use these options to: Edit comments: Members who posted the reply or with elevated permissions (Admins and Moderators) can edit the reply or comment. Move comments: Members with elevated permissions can move a reply or comment to the new location or start a new discussion from the reply or comment. Copy Link: Any member can copy the link of the reply. When you open the link in new tab, the page focuses on the respective reply of the post: Click View Full Discussion to view all the replies to the post. Follow: Members can follow replies and comments to get notified of the updates. Learn more about following comment or reply. Delete: Members with elevated permissions (Admins and moderators) can delete a comment or reply to the post. When you delete a reply, all its threaded replies are deleted along with the main reply. Reject: Members with elevated permission can reject content. If you mark a post as spam and change your mind later, you can recover the message. Block or allow Replies and Comments: Authors of the post or members with elevated permissions (Admins and moderators) can block and unblock new replies or comments to the post. As a member, apart form copying link and following content you can also Report an inappropriate content. Notification Options for Message and Reply Actions To comply with DSA requirements, we've added a feature that notifies members when their replies or comments are edited, moved, or deleted by members with appropriate permissions. Additionally, all members who have replied to the post will receive these notifications. Below is an example of the confirmation message you receive when you try to delete a comment on an article. Replies and Comments sort order Admins can customize the sort order for replies and comments at both the community and board levels, offering additional control over how discussions are organized and displayed to members. To set the sort order: Open theAccountMenu. Go toSettings > Features > Content Features > Replies and Comments. From the Default sort order drop-down menu, select your preferred sorting method to organize all replies and comments across your community. The default sort order does not override member's individual preferences. For example, if a member has chosen to view replies and comments in Oldest to Newest order but the admin has set the default to Most Liked, the member sees them displayed according to their personal preference of oldest to newest. If members choose the Community Default option, the admin's settings apply across all boards for those members. Also, members can change the order from the community post page containing comments or replies. Changes to the sort order on the post page are saved in member’s preferences. Note: By default, the admin setting is set to order by Most Liked, and for members, it is set to Community Default.Aurora: Feature content, places, and idea statuses on a page
In many Aurora communities, people who are not admins and therefore have no access to Designer may need to edit featured content and featured places on a particular page. With the Edit items in list widgets permission enabled for their associated role, a member can go right to the page where they want to add featured items and add content, places, or idea statuses using the Edit Featured Content, Edit Featured Places, Edit Featured Idea Statuses, or Edit Featured Guidesbutton. By default, community members with the Group Owner or Group Curator role are granted the Edit items in list widgets permission. An admin must have first added the widget from Designer on a particular page template. From then on, members with the appropriate permissions can edit the featured items as desired at any time on the pages tied to that template. When admins add the widget in Designer, they can preview how it will look within the community using sample content. Because some pages in your community may benefit from different featured content, places, or idea statuses, the sample content added in Designer is not published to the community.You must go to the page in the community where you want to feature content, places, idea statuses, or guides and add them there. Featured content is decided on each individual instance of the widget. Note:Currently, there is no way to draw featured content, places, or idea statuses from a global source. Be sure to update the featured widget on every page where you place it. If you reset the layout of a page with a populated Featured widget or delete a section containing a populated Featured widget, that Featured widget is deleted from all other page templates on which it appears. If you attempt to reset or delete, you will receive a warning that also indicates all other places where the widget is located. Feature content Go to the page in the community where you want to feature content. Locate the Edit Featured Content area and select the button. In the Content field, search for content to add. You can then reorder the content by grabbing it with your cursor and dragging it to the desired location. Select Save to commit your changes and return to the page. Feature places Go to the page in the community where you want to feature places. Locate the Edit Featured Places area and select the button. In the Places field, search for places to add. You can then reorder a place by grabbing it with your cursor and dragging it to the desired location. Select Save to commit your changes and return to the page. Feature idea statuses Go to the Ideas Dashboard page in the community where you want to feature idea statuses. Locate the Edit Featured Idea Statuses area and select the button. Select Add Statusas many times as necessary to add the idea statuses you want to feature. (Optional) Reorder the statuses by grabbing them with your cursor and dragging them to the desired location. Select Save to commit your changes and return to the page. Feature Guides Go to the page in the community where you want to feature guides. Locate the Edit Featured Guides Contentarea and select the button. In the Edit Featured Guides window, search and select the guides you want to feature. Select Save to commit your changes and return to the page. The widget is added to the selected guide. Note: To edit any existing widgets on your community pages, select the pencil icon next to them. For example, see the Featured Guides widget below: Related topics: Configure the Featured Content widget Configure the Featured Places widget Configure the Featured Idea Statuses widget Using Featured Guides widget Permission descriptions About roles and permissionsAurora: Featured Guides Widget configuration
The Featured Guides Widget allows community members to easily discover and access highlighted guides on your community pages. With this widget, admins can showcase curated guides, providing members with quick links to essential content. They can be made available for use on designated community pages and helps drive engagement by featuring important or popular guides. Open the Account menu. Go to Designer > Page Templates. The Page Templates page opens. Select the page template where you want to add this widget. In this example, let’s open the Community Home template. The designer page for Community Home opens. Find where you want to add the widget and select Add widget (plus icon). Select Content from the Add Widget pane. A list of widgets that you can add appears. Select the Featured Guides widget. Layout The Featured Guides widget includes the List and Card layouts. From the Edit Widget panel, select one of these options to change the layout. List The List layout gives you a simple view of the guides featured. Card The Card layout showcases the guide’s name in the center of the card. The options in the List style section for List layouts are the following: Space: Uses whitespace to create space between items. Divide: Adds a horizontal line to divide items. Border: Creates a border that separates items into individual boxes. Widget title Enter a title to appear at the top of the widget. If the Visible only to screen readers toggle is on, the title is relayed only through screen readers. Edit Sample Featured Guides Select Edit Sample Content to open a window where you can select a sample guide to preview how the widget will look in the community. Search for the guides you want to feature on the community page. You can then reorder the content by grabbing it with your cursor and dragging it to the desired location. Select Preview to return to editing the widget. Number of items Use the slider to indicate how many guides (up to 20) can be displayed on the widget. Max lines of description text Use the slider to set up to 20 lines of text for the Featured Guides description. Lead with From the Lead with menu, select one of the following: the author’s Avatar the Icon None More options Additional configuration options for the widget include: Include “More Guides” link: Creates a Show More link if there are more guides than designated on the Number of items slider. Optimize page-load time: Optimize the page's load time using a lazy load method. Widgets only appear as the member scrolls down the page, shortening the time to render the page. Notes If there are no articles in a guide or if a guide is hidden, and you choose that guide to be featured in the Featured Guides widget, that Guide will not be visible on the widget on the published page. As shown below, “Analytics Dashboard” is an empty guide. Let’s add this guide to theFeatured Guides widget. After publishing the page template, the “Analytics Dashboard” guide is not visible to the community.
Not receiving user email addresses from search endpoint
I have a script that queries the search endpoint for information about Khoros users. The API call looks roughly like /api/2.0/search?q=SELECT id, email FROM users LIMIT 10 When developing this script against one Khoros installation, I found that the Khoros user associated with the API request needed to have several "User Management" permissions granted to it in order to receive email addresses via this API call. (In particular, granting "View user reports in Admin Metrics", "Manage roles, user bans, and abuse notifications in admin and user profiles", and "Manage roles in user profiles" seemed to be sufficient.) However, when running this script against a second Khoros installation, I am not receiving back any email addresses. Every single user returned has the empty string as their email address, and I've tried querying several hundred (all of whom should have emails). For instance, a response may look similar to the below (redacted) sample: { "status": "success", "message": "", "http_code": 200, "data": { "type": "users", "list_item_type": "user", "size": 10, "items": [ { "type": "user", "id": "1000000", "email": "" }, ...additional users removed for brevity... ], "next_cursor": "AbCdEf" }, "metadata": {} } I have double-checked the roles and permissions for the Khoros user I'm using for this API request. What's the best way to debug? What are some other reasons that I may not be receiving any email addresses?NEW Instructor Led-Training Series on Launching on Aurora: Session #1 Why Communities Aurora?
We are excited to announce a live training series on Launching on Aurora! The first session, Why Communities Aurora?, is coming in December 2024! Course Date & Time: Tuesday, Dec 17, 2024 at 7:00am CT and 3:00pm CT To register, select from the two session times below: Dec 17th at 7:00am CT - Registration Link Dec 17th at 3:00pm CT - Registration Link In today’s ever changing digital world, to retain and keep customers satisfied, customer engagement tools must be ever evolving, most importantly your engagement communities. Aurora delivers a sleek, modern, and high-performance system that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their ongoing needs. In this live training, you will learn how to: Identify the value of Aurora Have an understanding of the overall process for upgrading to Communities Aurora. Whether you are looking to prepare for your launch on Aurora or simply learn about the top features of Communities Aurora, we are here to help!
